Title: Technical Support Engineer

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Description:
This position within the Professional Services Department will provide first and second level technical support for our customers. Install, configure, and fine-tune the AgilQuest software application. Identify research and resolve technical problems. Act as a liaison between customers and Product Management by communicating client issues and needs. Provide pre-sales technical support as needed. Present AgilQuest solutions and value proposition to customers and prospects. The career path of the Technical Support Engineer position can progress to a challenging opportunity involving consulting and domestic/international travel. This position will report to the Technical Support Manager.

Essential Functions of the Job:

• Software installation and data creation
• Supporting AgilQuest customer service delivery.

Skills Required:

• Must have experience with MS SQL Server and use of DTS, MS Tools, and Visual Studio experience.
• Must have strong knowledge of MS Excel, Access and PowerPoint.
• Must be familiar with MS Project, IIS an d.Net application.
• Familiar with deploying large scale enterprise software.
• Excellent work ethic, initiative, self motivation and demonstrated ability to deliver high value products and services in a team environment.
• Demonstrated ability to successfully work directly with end-users/customers to meet their needs.
• Ability to quickly assimilate information into day to day responsibilities.
• The ability to document processes.
• Strong written and verbal communication skills.
• Bachelor’s Degree preferred.

Location Corporate Offices are in Richmond, VA

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